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STEP 1 - Notify us of your issue immediately by sending an email to info@gradecontrolproducts.com (mailto:info@gradecontrolproducts.com?subject=CUSTOMER - Damaged product)or by calling 1-480-622-2601. STEP 2 - Gather the following information below as we will be contacting you shortly and inquiring your findings. - Identify if the package was excessively damaged due to poor shipper handling. - Identify if the packaging was not damaged but the item is damaged. - Have your order number on hand. STEP 3 - Wait for us to contact you. This usually takes up to 24 Hours.

Did you receive installation instructions? If not check our database of PDF printable instructions (javascript:void(0))for your product(s). Try out our chat function on the bottom right of the website. (Note: Response time can vary) Call 1-480-622-2601 or Email us at info@gradecontrolproducts.com(mailto:info@gradecontrolproducts.com?subject=Customer - Technical Question)