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STEP 1 - Notify us of your issue immediately by sending an email to info@gradecontrolproducts.com or by calling 1-480-901-5953.STEP 2 - Gather the following information below as we will be contacting you shortly and inquiring your findings.- Identify if the package was excessively damaged due to poor shipper handling.- Identify if the packaging was not damaged but the item is damaged.- Have your order number on hand.STEP 3 - Wait for us to contact you. This usually takes up to 24 Hours.

Did you receive installation instructions? If not check our database of PDF printable instructions for your product(s). Try out our chat function on the bottom right of the website. (Note: Response time can vary) Call 1-480-901-5953 or Email us at info@gradecontrolproducts.com